If the rumours are true, then Nirvanix Inc, one of the oldest cloud storage companies is about to go out of business. Customer have less than two weeks to move their data elsewhere before services are closed down on 30th September. How does this affect the market perception of cloud services in general and how should customers deal with it? Here are some initial thoughts.
- Why the short notice? Nirvanix have allegedly given customers two weeks to move their data. Regardless of what that content is (backup, archive or live data), if customers are paying for it, then it is valuable to them. Two weeks simply isn’t enough. Data may have been migrated into Nirvanix over many months and years; neither the customer nor Nirvanix may have the bandwidth to move the data elsewhere in that time. So, if you’re evaluating a cloud provider ask yourself this question – how long would it take to move my data elsewhere?
- Lack of communication. There is no information on Nirvanix’ website regarding the shutdown. This is rather surprising, as even if the company was going under, from a goodwill perspective, there should be some channels of communication. Next question for your future cloud storage provider – do you have service delivery managers and how often do they communicate?
- What if they do go under? What happens if Nirvanix shut down and you don’t have all your data off? Next question for your future provider – in the event of a company failure, contractually how do you maintain legal access to your data from whoever acquires the hardware?
The Architect’s View
- Cloud provider Nirvanix gives customers two weeks to vacate data (InformationAge)
- Nirvanix shuts, leaving cloud storage customers scrambling (Wall Street Journal)